Privacy Policy

Privacy Practices at WGL

At WGL we respect your concerns about privacy. This document sets forth our Privacy Policy ("Policy") regarding information received from you and about you during your visits to our website. The Policy is intended to protect your privacy and to ensure that your personal information is handled in a safe and responsible manner. The amount and type of information we request and how it is used will depend upon how you use this website.

Normal Website Usage

You can visit the website to read product, company, employment, and investment information without identifying yourself and without revealing any personal information. The only information we collect and store during this type of website usage is the name of your Internet provider, the website that referred you to us, the pages you requested and the date and time of the request. We use this information to generate statistics and measure site activity to make the website more useful to all who visit. We do not collect or store personally identifiable information such as name, mailing address, email address, phone number, or social security number.

Cookies and Monitoring Web Traffic

Cookies are bits of electronic information a website can transfer to your computer's hard drive. Cookies allow a website to recognize a visitor as a repeat visitor and to retrieve information the visitor previously submitted so it does not have to be resubmitted. WGL does use cookies. The cookies used do not collect personal information; rather the cookies generate a random number and place it on your machine. The next time you visit the WGL website, you will be recognized through this number, but no other information will be collected. If you would like, you can disable your cookies on your Internet browser and continue to use the WGL website. You not using cookies will not hinder the use of our website.

Changes to the Policy

WGL reserves the right to update or revise this Policy at our discretion. Please check the Policy periodically for changes. Your continued use of this website following the posting of any changes to the Policy constitutes your acceptance of these changes.

Third Party Sites

Please be aware that you may link to other websites through the WGL website, and these websites may collect information about you. The information practices of those third party sites are not covered by this Policy.

Your Responsibility

You are responsible for maintaining the secrecy of your passwords or any account information. Please be careful and responsible whenever you are online. Do not share your passwords or account information with others.

Types of Information We Request

Although we do not collect personal information through the use of cookies, we will request personal information in two areas of the website to allow us to better serve you. If you choose to register at the Washington Gas eService Center, we will request your name and email address. If you elect to pay your gas bill electronically using your personal checking account, we will ask for your routing transit number and account number. Please note that Washington Gas will NOT retain your banking account information, unless you choose to have Washington Gas retain this information. If you elect to have Washington Gas save your banking information, you will not have to provide this information each time you pay your bill electronically. If you opt to NOT have your banking account information stored, you'll have to provide your banking information each time that you pay your bill online.

Your Personal Information

We do not share personal information provided to us through our website (credit card number, name, address, phone, etc.) with other parties. We only use such information to deliver products and/or services, to provide important information to you about the products, and/or to bill you for products and/or services.